Shipping policy
🚚 Shipping Policy – Maso Palm
We aim to deliver your eco-friendly tableware quickly and reliably, wherever you are.
📦 Processing Time
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All orders are processed within 1–2 business days (excluding weekends and public holidays).
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Once your order is shipped, you'll receive a confirmation email with tracking details.
Standard
Cost: $4.5 Free above $50 Order
Estimated Delivery 1-3 Business Days after dispatch
Express/Same Day
Cost: $20
Same Day after dispatch only for order during business hours
Please note: Delivery times may vary due to external courier delays.
❗ Shipping Restrictions
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We do not ship to P.O. Boxes or restricted zones.
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Some larger orders may arrive in multiple parcels.
📩 Questions?
If you have any issues with your shipment, please contact us at support@masopalm.com with your order number — we’re here to help!